Quiet Excellence

Training

Continuous Process Improvement – an entire toolbox of improvement methodologies including Lean, SixSigma, PDSA, and more
Leadership Development – key topics for emerging, operational, and/or strategic levels of experience
Baldrige Style Assessments – helping and training your employees to assess your own organization
Application Writers' Workshop - Understanding the requirements and expectations of the Baldrige Examiners
Thanks for the Feedback … Now What? - Using your feedback report as the basis for action plans

Malcolm Baldrige National Quality Award:

Baldrige Examiner processes - how the examiners will review your application
Internal assessor processes - how to conduct a Baldrige Criteria self-assessment
Criteria implementation - how to deploy the criteria as your strategic framework for leadership and management
Application writing assistance - from technical editing to full writing services
Application review & analysis - from suggestions for improvement to a full Baldrige-style feedback report
Site Visit Preparation - fully prepare your organization for a successful site visit

Leading the Journey to Performance Excellence - define, refine, align, and integrate your leadership and management systems based on the Baldrige Criteria framework
Strategic Planning – from process design to publication of actionable goals and objectives
Action Planning – develop effective action plans to help achieve your objectives
Customer Relationship Management and Improvement – meet and exceed the requirements and expectations of your internal and external customers
High-Performance Metrics and Scorecards – select, collect, align and integrate the measures to help lead you to success
Workforce climate and culture improvement - enhancing engagement
Work System and Process Design – economical processes designed to maximize efficiency, effectiveness, and safety
Process / Performance Improvement - from identifying the opportunity, to selecting the best approach, through sharing and sustaining